The average order processing time is 2-3 business days for in-stock items. Additional processing time may be required during peak seasons or promotional periods, or with products that require special handling, such as oversized items. Delivery timelines may vary depending on stock availability and the shipping address.

Once your order has been processed and prepared for shipping, a tracking number with the carrier details will be emailed to you. PartsEngine.ca reserves the right to choose the carrier with whom to delegate packages. We do not offer expedited services. PartsEngine.ca will ship products to the address specified on your order. Shipping windows are estimates and may vary depending on location, service, product size, and weather.

We here at PartsEngine.ca offer free ground shipping within Canada for most products. Some restrictions do apply (may require additional shipping charges):

• Shipments to Northwest Territories, Yukon, Nunavut, certain areas in Labrador
• Shipments to rural areas or locations with very limited access to our carriers
• Certain oversized products or products that require special handling

In the case where your order requires additional shipping charges, you will be contacted by our Customer Service Team through either phone or e-mail to receive a confirmation for the additional freight charge or for a full refund should you not wish to proceed.

If you notice an issue with your shipment, please reach out to our Customer Service Team immediately and we will work to assist you with a resolution. If your item was lost by the carrier, we will help file a claim on your behalf (lost shipments must be reported to PartsEngine.ca within a 1-week period from the last update on the tracking). We cannot guarantee the duration of a claim or compensation amount from a carrier claim. If the carrier deems the package has been delivered and you believe that it might have been stolen, we will help file a report with your local authorities.
Please note that PartsEngine.ca may not require a signature upon delivery. If a signature request is required, it is up to the carrier's discretion to physically tender packages to the recipient to only receive a name or capture signatures. Signature requests cannot be removed from the package once shipped. Please ensure you or a designated consignee will be available to receive the package. A package will be returned back to the shipper after 3 failed delivery attempts or after failure to pick up the package from the carrier depot within 3-5 business days. If returned, inbound, outbound, or reship fees may incur.
If your package is returned to us due to an input error with your shipping address, a return fee may apply. We can either reship the item for additional shipping charges if the item is in stock, or a return process can be initiated.

When placing an order with PartsEngine.ca, we offer the option to pick up your order at our Richmond Hill, Ontario facility. Please allow 3-5 business days for your order to be processed for pick up, as we do not offer same-day pick-ups. You will be notified via email once your order is ready for pick up.

At the time of pick up, please thoroughly inspect the item before accepting the package. Any damage claims or discrepancies reported after the pick-up has been made may be denied. You may refuse the package if it is not in satisfactory condition; however, please allow ample time for a replacement.

Pick-ups must be made within 90 days. After 90 days from the ‘ready for pick up’ status, PartsEngine.ca has the right to refuse any cancellation or return requests.

If your item is considered oversize and must be delivered by LTL (Less Than Truckload) or freight/pallet services, we require a valid phone number that is properly monitored throughout the day for the carrier to schedule a delivery appointment. Please ensure you or a designated consignee will be available to sign for the LTL shipment.

To safeguard your interests and ours, please refrain from signing the Bill of Lading (BOL) before thoroughly inspecting the shipment. By signing the BOL, it confirms the shipment was received in good condition, void of issues, defects, damages, or missing parts. If any damage or discrepancies are reported after signing the BOL, any claims may be denied.

Storage or return fees resulting from failure to communicate or accept cargo from the carrier will be passed onto the end user.

• Ensure the phone number left on file is valid and monitored. The carrier may require a delivery appointment to be made prior to arrival.
• Be available (or appoint someone to be available) to receive and inspect the shipment.
• Inspect the shipment thoroughly for any signs of damage or missing items. Note any damages or discrepancies on the delivery receipt or bill of lading before signing OR refuse the shipment. Make sure to take photos of the issues and packaging. Notify us within 24 hours of any damages or discrepancies.
• If the shipment is damaged to the extent that it cannot be received, refuse the delivery, take photos, and note the reason for refusal on the delivery receipt or bill of lading.

Following this guideline will assist with finding a resolution and prevent additional charges, delays in processing, or refusal of your claim.

Restrictions:

• Items which are used, installed (attempted or otherwise), or altered are non-returnable
• Items missing original packaging, components, or paperwork are non-returnable
• Items sourced on “Special Order” are non-returnable or may be subject to restock fees
• Discontinued or final sale items are non-returnable
• Items discontinued since the time of purchase may be eligible for store credit only
• Ready to go Packages or Mount and Balance Orders are non-returnable
• Products of chemical compositions (detailing liquids, lubricants, etc.) are non-returnable
• Electronics are non-returnable
• Some UnderCover brand tonneau covers are non-returnable
• Rough Country is deemed non-returnable after 30 days from delivery or pick up

The following tires are non-returnable:

• Yusta
• Haida
• Greentrac
• Kanati
• Suretrac
• TerraMax
• iLINK

The following wheels are non-returnable:

• Drillable wheels
• Braelin
• Armed Off-Road
• Armed Street
• Armed Syndicate
• UFO

Shipping charges or special order fees for processing or shipping your order are non-refundable. In the event that a non-returnable item is reported as faulty or defective within 30 days of receiving, we can offer a return for either a replacement or store credit.

The following products will incur a restocking fee if approved for return:

• Yakima - 15% restocking fee
• DK2 - 15% restocking fee
• LTL/Freight (over 150 lbs or large items) - 15%-30% restocking fee
• Magnaflow - 20% restocking fee
• Thule - 20% restocking fee
• Vision Wheels - 20% restocking fee
• Weigh Safe - 20% restocking fee
• Fiberglass Caps - 50% restocking fee

PartsEngine.ca reserves the right to refuse returns that do not meet the Returns policy. If a returned item is refused, we will require a prepaid shipping label to ship the refused item back to you. Please respond within the stated timeline to prevent disposal of the refused item. Once disposed, no refund/credit/replacement will be issued.
To initiate a return or exchange request, please submit the request through the Online Return Form. Please be advised that return fees or freight charges may apply.

Once a return or warranty request is submitted, please wait for instructions with an assigned return merchandise authorization (RMA) number before returning a product. Any returning items without the RMA number will be refused or will incur additional fees. Once the RMA number is provided, it is only valid for 30 days.

Once a return request has been approved, you may use a carrier of your choice to return your order at your own discretion or use our shipping label for a fee. The fee will be covered if the return is the result of PartsEngine.ca’s error.
Prior to shipping the returning products, we strongly suggest inspecting the package and taking photos to document the original condition of the product and to avoid potential complications with returns inspection. All returns must be inspected by our warehouse team before a refund or exchange can be processed.
Each return label we provide is linked to a specific returning product and return merchandise authorization (RMA) number. Please ensure that it is clearly attached to the packaging of the correct product submitted for return. Please refrain from returning multiple items in one shipment unless instructed to, otherwise you may not receive the correct compensation or the return may be refused.

To guarantee a quick resolution, please thoroughly inspect your package upon arrival and report any damages or defects immediately. Please ensure to keep all the original packaging and accessories and do not attempt to use or install the product, otherwise the claim may be denied. All damage claims must be accompanied with pictures of the damages to the packaging and product, as well as the shipping label. You will receive an email if more information is required.

With ground shipments, if the package is not in acceptable condition, please take photos of the damages or issues, refuse the delivery, and notify us right away. Please note that refusing the delivery may delay the return process.

With LTL/freight shipments, if there are discrepancies, damages, or issues with the shipment, please refuse the delivery and provide photos for the damage claim. Please do not sign the BOL unless the item has been thoroughly inspected and confirmed to be received in good condition or any claims may be denied. Please refer to our LTL Shipping policy for more details.

Please report all shipping or product damages within 48 hours (24 hours for LTL/Freight) of the delivery date to avoid issues or refusals of claims. Any damaged products reported after may not guarantee a replacement or compensation.

Please check your item for any discrepancy as soon as it is delivered. If you have received an incorrect product from what was ordered, please reach out to our Customer Service Team immediately to have the product exchanged for the correct one. Any shipping errors that are not reported within 30 days from receival will be refused. The product must be in new condition with the original packaging and components.

Please test fit products before using or installing, and do not dispose of the packaging or content. If you experience any fitment issues, we can assist with exchanging the product as long as it meets our return requirements (fees may apply).

We urge you to conduct a dry test fit prior to installation, as used or altered products will be considered ineligible for return. For wheels, we strongly suggest dry testing before mounting, to ensure fitment.

If you have a fitment issue and the product has been used, please contact our Customer Service Team or the manufacturer’s technical support to troubleshoot the issue.

Upon receiving and inspecting the product, if there are missing components, please do not attempt installation and keep the original packaging. To ensure the completion of your order, please reach out to our Customer Service Team to assist with either sourcing the missing part or in some cases, processing an exchange. Please report within 30 days of receival to ensure a quick resolution and to avoid any issues.

PartsEngine.ca follows the warranty policy stipulated by the manufacturer. Please refer to the warranty policy on the manufacturer’s website for detailed information on coverage and limitations.

Should you experience a warranty issue with your product during use, we suggest reaching out to the manufacturer first to file the warranty claim. If you wish to file the claim through us, please contact our Customer Service Team to request for more information on the warranty claim procedures. We can file the warranty claim on your behalf; however, please allow ample time for the warranty process. Shipping charges and/or replacement price difference may apply depending on the manufacturer or product.

By purchasing or installing an item from PartsEngine.ca, the customer acknowledges and agrees that PartsEngine.ca will not be liable for any claims, damages, injuries, losses, additional charges, or legal issues that may arise from the purchase or use of an item.

While we make every reasonable effort to ensure the timely delivery of purchased products, PartEngine.ca will not compensate for delays beyond our control, such as issues arising from customer errors, third-party service providers, or shipping carrier issues.

PartsEngine.ca will not reimburse additional charges, such as installation fees, labour charges, loss, damages, shipping fees, etc. incurred from the following, but not limited to:

• inaccurate product listings
• improper fitment
• lost or missing or defective products
• warranty claims
• performance and reliability issues
• vehicle issues or damages
• loss of time travelling or at work
• loss of use of vehicle

PartsEngine.ca will not exceed the actual amount paid for the product.