All product availability listed on the website are subject to change as it is updated every 24-48 hours. In the event that an in-stock item sells out and becomes unavailable, you will be notified via email.

Our technician will program/configure the TPMS to the vehicle on your order prior to shipping out; however, relearning may still be required. A scanning tool is needed to activate the TPMS sensors, which can be done at most auto shops.

PartsEngine.ca will make every effort to ensure that product descriptions, specifications, images, and other content on this site are error-free and up-to-date; however, we do not warrant the completeness or accuracy of this information. Product images, for example, may not represent the exact product as they may be a generic image.

PartsEngine.ca reserves the right to correct any errors, inaccuracies, or omissions and to change or update prices or information on the website without prior notice. If a product received is not as described on our website, we can assist with returning the product; however, it must meet the conditions outlined in our Returns Policy.

We value your feedback. If any inconsistencies or inaccuracies are found, please contact our Customer Service Team.

While we strive to provide accurate fitment information, we cannot guarantee compatibility with every vehicle configuration. Fitment check on our website is based on stock vehicles, and any modification or customization must be noted at the time of purchase. Some products will require vehicle details for fitment; however, customers are encouraged to verify the suitability and compatibility of any product before purchase and installation. Please contact one of our sales representatives to directly assist you with confirmation of fitment.

Please test fit products before use or installation and keep the original packaging and components, as the product will be deemed non-returnable if installation is attempted or missing original packaging. For wheels, please always dry test before mounting as they cannot be returned once mounted.

Please note that products that are labelled as ‘Universal Fit’ does not mean the part will fit any vehicle. It is only indicating that the part is not vehicle-specific; it is not designed to fit one or a select few vehicles.

Due to the nature of the inventory system and variability in stock, PartsEngine.ca is unable to provide the Department of Transportation (DOT) on a tire or product manufacturing date prior to shipping an order. All products meet strict quality standards and are stored in optimal conditions.

For tires, they can be stored for 6 years before being sold without compromising its structural integrity or affecting the materials it is made of, as they are stored in a temperature controlled environment. Return requests due to manufacturing date may incur return fees.

We strive to ensure that all product prices are accurate. Human or technical errors can occur and we are constantly taking steps to prevent it from happening. In the event that a product is listed at an incorrect price due to technical glitches, human errors, or other unforeseen issues, PartsEngine.ca reserves the right to refuse, modify, or cancel any orders placed at the incorrect price.

If your order is affected by such an error, we will notify you as soon as possible with options.

Nobody beats PartsEngine.ca's prices. An item that is found at a lower price online, in-store, or in-print may be qualified for price matching at 5% of the difference. We offer price matching for in-stock products priced in Canadian Dollars (CAD) from authorised Canadian retailers. The products must match the exact brand and part number as shown on PartsEngine.ca and must include all shipping costs, taxes, and other charges. Price matches are calculated at PartsEngine.ca’s lowest advertised price.

The following are excluded from the Price Match Policy:

• Tires
• Products sold on “Special Sales” such as:
• Black Friday
• Cyber Monday
• Boxing Day
• Liquidation
• Discontinued Items
• Financing Offers
• Products sold by the following sellers:
• Marketplace sellers such as Amazon.ca
• Resellers such as eBay.ca
• Sellers whose products are refurbished or liquidated
• Products that are at a lower price due to advertising or pricing error, and misprint

For in-store price matching, an official invoice that includes the company’s letterhead is required.

PartsEngine.ca reserves the right to refuse any price match requests at its sole discretion.

If the price of the product has decreased within 10-business days from the date of purchase and your order has not been processed or shipped by PartsEngine.ca, you would be eligible for price protection (excluding products purchased during a promotional sale or at a discounted rate). The difference between price purchased and current retail price will be issued in the form of a store credit.

Products placed over 10-business days and that have been shipped or delivered are not eligible for price protection. Products that require a special order or price matched products are excluded from our Price Protection Policy.

At PartsEngine.ca, our promotional offers will be communicated through our website, email newsletters, or any other approved communication methods. Each offer will have its own set of terms and conditions, which are agreed upon once the promotion is applied to the purchase.

Some exclusions apply. Please refer to the promotions page for further details. Promotional codes cannot be stacked on an order, and cannot be used on orders that have already been processed to ship or delivered.
PartsEngine.ca reserves the right to refuse any promotional offers or discounts.

If an item requires a special order, this will be shown on the product page, at check out, and on the auto-generated order invoice. Alternatively, you will receive an email notification.

Special orders are procured from manufacturers or alternate suppliers outside of our standard stocking routines to fulfil a specific order. As a result, special orders cannot be cancelled, returned, or may incur a restocking fee of 10%-30% if deemed eligible to cancel or return.

All quoted timelines for special orders are estimates only. Actual delivery timeline depends on the manufacturer's lead time or transit timelines and are subject to change. Some special order products may incur additional fees.

If you would like to make a request on your order or wish to modify it, please add it into the notes of your order or notify us immediately before your order is processed. Mount and balance orders may not be altered after the order has been placed on our website. We will do our best to accommodate adjustment requests.

If your order has already been processed, any adjustments cannot be guaranteed. Reship fees may apply in the event that an order cannot be changed.

Upon receipt of your order, please thoroughly inspect the package and its contents. Ensure that all items are present and are not damaged, defective, missing, or incorrect. Any discrepancies must be reported to our Customer Service team within 48 hours of delivery (24 hours for LTL/freight shipments). If you experience any issues, please refer to our returns policy for further details.

Please retain all original packaging materials, including boxes or protective materials, until your issue has been resolved. This may be necessary if an inspection by the shipping carrier is required or if the item must be returned.
Failure to inspect your order and report any issues within the specified time frame may affect your eligibility for returns, exchanges, refunds, or compensation.

We offer cancellations on orders which have not yet entered the processing or shipping phase (restrictions apply).

To cancel an item on order, please reach out to our Customer Service Team who will be happy to assist. We suggest submitting a ticket and calling our Customer Service line to ensure your order is cancelled prior to it being shipped.
While we strive to accommodate cancellation requests whenever possible, we cannot guarantee that all cancellation requests will be fulfilled. We are unable to revise or stop a shipment after it has been processed or has entered the shipping cycle. In the event that an order cannot be cancelled and you no longer wish to keep your order, we recommend setting up a return after its arrival, however return fees will apply. Refusing a shipment may delay the return process by 30 days and may incur additional charges.
Orders made to be held for pick up cannot be cancelled or returned after the 90 day mark from when your order was indicated as ‘ready for pick up.’