Payment for orders must be made in full at the time of purchase. PartsEngine.ca reserves the right to accept or reject any order at our sole discretion. Parts Engine reserves the right to refuse service or cancel an order at our sole discretion.

At PartsEngine.ca we offer the following payment options:

• Visa/VisaDebit
• Mastercard
• Amex
• Affirm Instalment

Once an order is placed, an automated email will be sent confirming your order has been received and your payment has been processed. Prices for products on the website are listed in Canadian Dollars before tax or additional fees and are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed.

All payments are processed securely through our payment gateway. We do not store or have access to your payment information.
All transactions are subject to payment verification. If there is a discrepancy between the billing address on record with the bank institution and the address on the invoice, your order may be held for review. Although the transaction may be completed, if it is flagged by our payment gateway, we will need to conduct a secondary check. This may cause a delay in your order processing time.
If a verification cannot be completed, PartsEngine.ca reserves the right to cancel your order for a full refund or your order may be subject to an additional verification process from our internal department.

PartsEngine.ca offers a variety of products and some products may incur additional costs/fees, such as shipping charges, special order fees, or a “Core Fee”. Items with a core charge/fee contain components or materials that can be reused to make a new part. Starters, steering boxes, transmissions, brake shoes/callipers and water pumps are just a few examples of, but not limited to, parts that may have a core charge. When you return the old part (the core), the manufacturer will refund/credit the core charge. Should you have any inquiries regarding the return of a core once you receive your new product, you can reach out to our Customer Service Team or the manufacturer directly. Should a product require additional fees, you will be contacted via email or phone from a Customer Service Representative.

Refunds will only be issued to the original form of payment or in the form of a store credit. If you are returning a product, the refund will only be issued after the product has been received, inspected, and processed. Our processing time for refunds is approximately 5-10 business days, but the refund may take more time to be reflected on your bank statement depending on the bank institution. If you wish to forego the processing time you may opt for store credit that can be used towards your future purchases.

Store credits may be provided by a Customer Service representative. There is no expiration date; however, there are restrictions. Store credits cannot be stacked on top of promotional codes and may only be used by the customer it was given to. To use the store credit, please contact our sales team at 1-877-920-3778 line 1 with the reference number, and they will manually apply this to your order.